Satisfaction with Public ServicesMuch of the political debate in Britain centres around improving public services. But what does improvement mean? At its heart it is a political aim - to both improve services on objective measures of progress and to improve user's (and voter's) perceptions of the service. "Satisfaction with Public Services" by Nick Donovan, Joanna Brown and Lisa Bellulo, analyses what is meant by customer satisfaction in public services and discusses how better use of user satisfaction data could help to guide reforms of public services. Published by the Performance and Innovation Unit.

By Performance and Innovation Unit. , UK.

Transport Policy Resource.

Keeping the South East Moving

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Keeping the South East Moving This working paper focuses on surface modes of transport ? road transport and rail. It discusses options for funding public transport improvements in the South East. It examines three ways in which policy makers in the South East can encourage sustainable mobility: road user charging; softer measures for encouraging public transport use, cycling and walking; and sustainable community design. The paper finally recommends options for better coordinating transport policy and delivery within the South East region and across the Greater South East. By Julie Foley, Nathan Sansom and Tony Grayling of the Institute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.

Putting the Brakes on Climate Change : A policy report on road transport and climate change

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Putting the Brakes on Climate Change : A policy report on road transport and climate change Road vehicles currently account for 22 per cent of all UK carbon dioxide emissions, the main greenhouse gas responsible for the human contribution to climate change. Although increased fuel efficiency has offset the increase in traffic, it is unlikely that it will keep pace with this growth. The government should start to develop for introducing congestion charging on a wider basis. By Julie Foley of the Institute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.