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Satisfaction with Public Services


Satisfaction with Public ServicesMuch of the political debate in Britain centres around improving public services. But what does improvement mean? At its heart it is a political aim - to both improve services on objective measures of progress and to improve user's (and voter's) perceptions of the service. "Satisfaction with Public Services" by Nick Donovan, Joanna Brown and Lisa Bellulo, analyses what is meant by customer satisfaction in public services and discusses how better use of user satisfaction data could help to guide reforms of public services. Published by the Performance and Innovation Unit.


By Performance and Innovation Unit. , UK.

Transport Policy Resource.